Are you ready to make a difference in a dynamic customer service team that embodies exceptional service orientation? As a Team Leader of Customer Support, you will not only have the opportunity to lead the team’s daily operations but also to elevate the customer experience to the next level. You will be responsible for optimizing work processes, achieving high customer satisfaction, and fostering a culture that places customer focus at its core.

In this role, you will have the autonomy to innovate and improve processes while supporting your team in reaching their objectives. You possess a keen understanding of both customer needs and internal operational processes, and you excel at aligning these for optimal results. Your commitment and enthusiasm can have a positive impact on customer relationships and team dynamics.

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Are you a driven leader with a passion for customer-centric solutions and process optimization? The organization, a leading provider of complex technical installations, is seeking an enthusiastic Customer Service Team Leader. You will be responsible for guiding a motivated team focused on sorting lines, packaging lines, and weighing installations. Your dedication will ensure that the customers experience the highest level of service, with support ranging from technical assistance to 24/7 on-site presence.

You are the link between the team and the customer, always alert to ongoing issues and proactively involved in developments. When questions or problems arise, you are there to resolve them. In the case of escalations and complex issues, you are the first point of contact, offering a listening ear and practical solutions. You find satisfaction in optimizing processes and encouraging improvement initiatives within customer service.

Your responsibilities will include:
- Leading a results-oriented team and fostering a positive, collaborative work environment.
- Effectively planning and allocating resources to enhance team productivity and service quality.
- Managing important customer relationships and ensuring timely problem resolution and satisfaction.
- Analyzing team and customer satisfaction data for valuable process enhancements.
- Driving initiatives to streamline workflows and further optimize customer service.
- Developing and implementing new strategies and best practices for optimal support.

Join us in this vital role and make a direct impact on the customer service excellence!

To be successful in this role, we ask the following from you:

• A minimum of 5 years of experience in a service-oriented, technical, or logistics environment, with at least 2 years in a leadership position;
• Excellent communication skills, both verbal and written, fluent in English and Dutch;
• Background in a technical environment or similar operational setting;
• Personality & Skills:
  • Innovative and proactive approach;
  • Straightforward, reliable, and trustworthy, someone who can always be counted on;
  • Strong relationship-building skills and interpersonal communication;
  • Confident in making independent decisions and managing multiple priorities;

• Work Environment:
  • Comfortable in a B2B setup with frequent interaction with technical and non-technical stakeholders;
  • Able to adapt quickly and contribute to continuous improvement;

  Performance Expectations
  • 80% operational efficiency under normal conditions.
  • Up to 120% operational efficiency during peak periods (e.g., Black Friday).

• Strong interpersonal skills with the ability to build long-lasting relationships with customers and stakeholders.

It is a full-time position, offering a salary ranging from €5000 to €6000 gross per month based on a full-time employment contract.

What happens next? Within four working days, we will inform you whether you qualify for the position. We will schedule an introductory meeting, either digitally or in person. During this meeting, we will provide you with as much information as possible about the vacancy, the company, and the next steps in the process. In consultation with you, we will introduce you to our client and continue to support you throughout the application process. The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a very strong focus on their specific field, making them the ideal sparring partner for both the candidate and the client.